At Blue Electrics, we are committed to providing our customers with the highest standards of service and expertise when it comes to solar PV installations. One of the ways we ensure this is by being a proud member of the Renewable Energy Consumer Code (RECC). But what exactly is RECC, and why does it matter to you as a consumer?
What is RECC?
The Renewable Energy Consumer Code (RECC) was established to provide protection to consumers looking to invest in renewable energy systems such as solar panels. Backed by the Chartered Trading Standards Institute (CTSI), RECC sets stringent standards that its members must adhere to, ensuring consumers are treated fairly and transparently throughout the process of buying and installing renewable energy systems.
RECC covers all aspects of the consumer journey, from pre-sales activities to after-sales service. This includes areas such as advertising, sales practices, performance estimates, contracts, installation, guarantees, and even dispute resolution. As a consumer, knowing that a company is a RECC member gives you the assurance that you will be treated with respect and transparency every step of the way.
Why Choose a RECC Member?
Choosing a RECC member like Blue Electrics for your solar PV installation means you are protected by one of the highest standards of consumer protection in the renewable energy sector. Here’s why this matters:
- Transparent Sales Practices: RECC members must follow strict guidelines when it comes to advertising and sales. You won’t face pressure tactics, hidden fees, or misleading information. Sales staff are required to provide clear, honest information about the products and services offered, ensuring that you fully understand what you’re investing in.
- Accurate Performance Estimates: Before you commit, RECC members will give you a clear estimate of how the solar system will perform specifically for your property. This means that you can make informed decisions based on how much energy you’re likely to generate and the financial benefits associated with it.
- Financial Protection: Your financial security is a top priority under RECC. For example, you will never be required to pay more than 25% of the total cost upfront. Additionally, RECC members must provide insurance-backed warranties to protect your investment in case anything goes wrong with the installation or if the installer goes out of business.
- Dispute Resolution: While we at Blue Electrics strive for perfection, we know that occasionally issues can arise. If you have a complaint that cannot be resolved directly with us, RECC offers a mediation and arbitration service. This independent service ensures that any disputes are handled fairly and efficiently.
Why Blue Electrics is a RECC Member
As a solar PV installer, we take pride in our membership with RECC because it aligns with our core values of integrity, quality, and consumer care. Being part of RECC means we have undergone stringent due diligence checks and must maintain high standards to remain in the scheme.
For us, being a RECC member is about more than meeting minimum requirements; it is about providing our customers with peace of mind. When you choose Blue Electrics, you are not only investing in a cleaner, greener future but also in a company that is committed to delivering the highest standards of service and protection.
What You Should Know Before Installing Solar
Installing solar panels can be a significant investment, and it’s essential to do it right. Here are a few tips from RECC to keep in mind:
- Get at least three quotes from certified installers before making a decision.
- Ensure that the company is listed on the RECC website and is certified by the Microgeneration Certification Scheme (MCS).
- Never pay more than 25% of the contract price upfront, and make sure the deposit is insured.
- Understand your cancellation rights, especially if the contract was signed in your home or remotely.
- Ask for clear, written estimates of your solar system’s performance specific to your property.
These safeguards help protect your investment and ensure that you get the best possible return on your solar system.
Conclusion
At Blue Electrics, we believe in the power of renewable energy, and we also believe in protecting our customers. That’s why we are proud to be a RECC member, ensuring that every step of your journey to solar energy is safe, transparent, and reliable. If you’re thinking about installing solar panels, look for the RECC logo as your assurance of the highest standards of service in the renewable energy industry.
To learn more about RECC and what it offers, you can check out their Consumer Guide. As always, feel free to reach out to Blue Electrics for any questions or to get started on your solar journey!
